About US
Care Monitoring was founded with the statement above firmly entrenched into our ethos. Working with innovative, industry leading partners our aim is to provide a more suited Person Centred monitoring approach to each individual in their own home.
- Despite having Electronic Call monitoring, are you worried missing a visit by late running carers?
- Field Care supervisors or On Duty Staff very busy in managing other Care issues?
- Do you have a team to monitor call alerts and you are spending wages on 2 /3 full timers to manage this (Holiday cover, Sickness cover on top of all this) or if you are using your FCS or Care coordinator to monitor call alerts?
- Care Coordinators too busy with other office duties?
- Carers not syncing their app to reflect live call monitoring?
If you face any of the above issues daily then we have a solution for you. We are working with Domiciliary / Home care providers throughout the UK to achieve best results for their clients.
At Care Monitoring we are passionate about managing your call alerts so you can provide outstanding service to your service users without worrying about missed calls.
- We would Monitor Service for every day alert triggered within 1-0 minutes off a late visit, make an outbound call to all the Carers allocated to the visit to establish the status and earliest time of arrival (ETA).
- We would then make another outbound call or message to the service user to provide an update on the status and ETA.
- With every alert once we have established whereabouts you will be sent a report. (Please see examples of report sent)
- If in Case Carer's not answer the call we drop a message on him/her mobile (Hi,we have received an alert that you have not arrived at Mr xxxxxxx house,how long you will be so I may let them know.please don't forget to log in and out...Thanks.
- Also send a message to the Care Coordinator on their mobile.
- If for any reason the staff member is unobtainable or unable to attend the visit; another outbound call is made to the On Call or escalation number followed by a report to escalate the issue, so they can ensure the visit is properly covered. (Please see Example of flow chart & reports below)
Our Medical Services
Leading the healthcare medical billing industry with excellence-Care Monitoring
Care Monitoring is a comprehensive solution provider for Revenue cycle management, technological and staffing solutions for healthcare providers. With over a decade of experience, we have mastered our expertise, digital capabilities, and business insights. We help organizations create the better patient experience and attain their business objectives.
Our objective is to provide complete solutions for the healthcare industry. We provide Revenue Cycle Management services (complete assortment & stand-alone), Technology Solutions, HIPAA Compliance consulting, Transition model for change management, Workforce management & Practice Management Software.
Key benefits of
using our services
- Missed call possibility is eliminated- Better CQC rating
- Monitoring services will help branch to be safe from legal litigation.
- We know the quality standards requires for Home care Services as we are alredy doing Call monitoring for past 10 years.
- Monitoring Call Alert reduces chances of serious incidents due to missed calls.
- Less notifications to CQC and local authority as all alerts are managed.
- Service users are kept informed so your agency's communication is effective.
- You are able to use your resources, which are expensive to hire, to more suited tasks like care assessments, spot checks, client reviews, supervisions, incidents, and answering client enquiries.
- In Health and social care, it's hard to find the right employees so don't want to waste them in monitoring alerts.
- Better chance of getting local authority, NHS or CCG contracts as your services are running smoothly and being monitored.
- No long-term contract required.
- Our prices are very competitive for the service we provide even less than a minimum wage single full time employee salary of the month.
- No Calling minutes charges charge from the branch.
- We provide services 24*7*365 days without any workoff and Holiday.
- We also answering the client calls 24*7*365 days without any extra cost.
- We work under DPA (Data Protection Act).
- No hidden cost.
Our Clients
We work with the best companies
